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Citi is #1 in Customer Satisfaction

with Mortgage Origination - J.D. Power 2025 Award

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Select purchase or refinance and enter your details to see Citi interest rates for conventional loans. Check back anytime—we’ll track your personalized rate at the top of every page for the next 30 days.

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#1 in Customer Satisfaction with Mortgage Origination

A prestigious achievement that highlights our unwavering commitment to providing an exceptional client experience throughout every stage of the mortgage process. For J.D. Power 2025 award information, visit jdpower.com/awards.

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  • Highest score in Overall Satisfaction

    Named among 25 mortgage lenders with the highest score in Overall Satisfaction.

  • Customer Rated Citi #1 for Level of Trust

    For over 25 years, we’ve helped people like you realize the American dream of owning their own home. We’re with you from start to finish throughout the home loan process.

  • Customers Ranked Citi Top in 4 out of 6 Study Dimensions

    Citi ranked highest in Level of Trust; Digital channels; Kept me informed throughout process; and Loan offering met my needs. Our personalized approach, wide variety of programs and products help find the home financing options to best fit your goals.